Refund Policy
Last updated: October 2026
Northfold sells printable PDF files. Digital files cannot be returned like physical goods, so this page sets out exactly when you get your money back.
1. At a glance
| Situation | Refund? |
|---|---|
| You have not downloaded the files and ask within 14 days of your order | Yes, full refund |
| A file is damaged, incomplete or will not open and we cannot fix it | Yes, full refund |
| You bought the same planner twice by mistake | Yes, refund of the duplicate |
| You bought single planners and then the Complete Planner Library within 14 days | Yes, refund of the single planners |
| You were charged the wrong amount | Yes, the difference is refunded |
| You never received your download and we cannot deliver it | Yes, full refund |
| You downloaded the files and changed your mind | No |
| The planner was described correctly but is not what you hoped for | No |
2. How to ask for a refund
- Email paterson.amanda67@atomicmail.io with the subject "Refund request".
- Include your order number and the email address used for the order.
- Tell us briefly what went wrong. For a faulty file, name the file and add a screenshot if you can.
3. What happens next
- We reply within 2 business days.
- For a faulty file we first send a working version. If that does not solve it, you get a full refund.
- Approved refunds are issued within 5 business days to the same payment method, with no fee for you.
- Your bank or payment provider may need another 5 to 10 business days to show the money.
- After a refund, your licence ends and any copies of the files must be deleted.
4. Statutory right of withdrawal
The rules above are voluntary and do not limit your statutory rights as a consumer in the European Union.
Withdrawal notice
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.
To exercise it, inform us ([FULL LEGAL NAME OF THE OWNER], trading as Northfold, Grabenstraße 8, 31084 Freden (Leine), Germany, email: paterson.amanda67@atomicmail.io, phone: +49 1590 5606786) by a clear statement, for example an email. You may use the model form below, but you do not have to. Sending your notice before the period ends is enough to meet the deadline.
Effects of withdrawal. If you withdraw, we refund all payments received from you without undue delay and at the latest within 14 days of receiving your notice, using the same means of payment you used, at no cost to you.
Early end of the right of withdrawal for digital content
Your right of withdrawal ends early for digital content not supplied on a physical medium once we start performing the contract, provided that you (1) expressly agreed that we begin before the withdrawal period ends and (2) confirmed that you know you then lose your right of withdrawal (§ 356(5) BGB). We ask for this with a checkbox in the basket, and performance begins when the download is made available after payment. Even then, if you have not downloaded the files we still refund you as described in section 1.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: [FULL LEGAL NAME OF THE OWNER], trading as Northfold, Grabenstraße 8, 31084 Freden (Leine), Germany, paterson.amanda67@atomicmail.io
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the supply of the following digital content:
__________________________________________
Ordered on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature (only if sent on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
5. Chargebacks
Please contact us before opening a payment dispute. Most problems are solved within a day or two, and a chargeback only delays your money.